Privacy policy
Privacy Policy
Last updated: 19 December 2025
This Privacy Policy describes how SquareOff (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our website, or make a purchase (the “Site”), or otherwise communicate with us (collectively, the “Services”).
1) Data Controller
Data Controller: SquareOff
Contact email: info@squareoff.it
Phone: +39 3397648276
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us using the details above. GDPR Info+1
2) Personal information we collect
Depending on how you interact with the Services, we may collect the following categories of personal information:
A. Information you provide to us
-
Order information: name, billing/shipping address, email, phone number, purchase details, and any notes you add to your order.
-
Account information (if enabled): name, email, password (stored in an encrypted form by the platform).
-
Customer support communications: the content of messages you send us (including attachments, if any).
-
Bespoke/custom project details: measurements, preferences, specifications, and any files or references you provide for a custom request.
B. Information collected automatically
-
Device and usage data: IP address, browser type, device identifiers, time zone, and information about how you browse and interact with the Site.
-
Cookies and similar technologies: used for essential site functions and, where enabled, analytics/marketing. GDPR.eu+1
C. Information from third parties
-
Payment providers (to process your payment).
-
Shipping and logistics providers (to deliver your order).
-
E-commerce platform providers (the Site is hosted on an e-commerce platform; this platform may process personal information to provide the Services). websitepolicies.com+1
3) How we use your personal information (purposes)
We use personal information to:
-
Provide the Services and fulfill contracts
-
process and fulfill orders, arrange shipping, send order confirmations/updates, handle returns (where applicable), and provide customer support.
-
-
Communicate with you
-
respond to requests, questions, or issues; provide service messages (e.g., shipping updates).
-
-
Improve and secure the Services
-
analyze Site performance, troubleshoot, prevent fraud/abuse, and protect our systems and customers.
-
-
Marketing and advertising (where enabled)
-
send marketing emails/newsletters and show offers, only where permitted by law and/or based on your preferences and consent.
-
4) Legal bases for processing (EEA/UK/Switzerland)
Where applicable, we process your personal information under the following legal bases:
-
Contract performance (to fulfill your order and provide the Services).
-
Legal obligation (tax, accounting, consumer protection, and other legal requirements).
-
Legitimate interests (security, fraud prevention, service improvements, and customer relationship management), balanced against your rights.
-
Consent (e.g., for non-essential cookies/analytics/marketing where required, and for direct marketing in certain cases).
5) Sharing and disclosure of personal information
We may share your personal information with:
-
Service providers who help us run the business (e-commerce hosting, payment processing, shipping/logistics, customer support tools, IT/security providers).
-
Professional advisors (legal, tax, accounting) where necessary.
-
Authorities when required by law or to protect rights, safety, and security.
We do not sell your personal information.
6) International transfers
Your information may be processed outside your country of residence (including outside the EEA) by our service providers. When required, we rely on appropriate safeguards for international transfers (such as contractual protections).
7) Retention
We keep personal information only as long as necessary for the purposes described above, including:
-
Order and invoice data: typically retained for the period required by applicable tax/accounting laws.
-
Customer support records: retained as needed to manage requests and for legal protection.
-
Marketing data: retained until you unsubscribe or withdraw consent (and then only as needed for suppression lists/compliance).
8) Cookies and similar technologies
We use cookies and similar technologies to:
-
enable essential Site functionality (e.g., cart, checkout, security),
-
and, where enabled, to measure performance/analytics and marketing.
Non-essential cookies (e.g., analytics/marketing) are used only where permitted and, where required, only after you provide consent via the cookie banner/settings.
9) Your rights
Depending on your location, you may have the right to:
-
access your personal information,
-
correct inaccurate information,
-
request deletion,
-
restrict processing,
-
object to processing (including certain marketing),
-
data portability,
-
withdraw consent at any time (where processing is based on consent),
-
lodge a complaint with your local data protection authority.
To exercise your rights, contact us at info@squareoff.it. We may need to verify your identity before responding.
10) Marketing communications
If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe option in the message or by contacting us. Service/transactional messages (e.g., order updates) are not marketing and may still be sent as needed.
11) Children
The Services are not intended for children, and we do not knowingly collect personal information from children.
12) Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
13) Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal/operational reasons. The “Last updated” date indicates when it was last revised.
14) Contact
For questions or requests regarding privacy, contact:
info@squareoff.it